Service levels during the COVID-19 crisis

Due to the COVID-19 public health risk and the social distancing directive, we have reduced staffing levels in each of our FMEP client offices. Because of limited staff and also higher than usual call volumes, you will experience delays when calling our offices, waiting for a response to web messages or callback requests, or requesting to enrol in FMEP. Your patience is greatly appreciated during this time.

If you are a payor, we acknowledge you may have difficulty paying your full amount of maintenance that is due. You are, however, still required to pay the maintenance owing under your order or agreement. If you are unable to make full payments it is very important that you contact us by signing into your web account and sending a web message.

If you are a recipient, we will continue to send you payments as they are received at FMEP. If payments are not made, we will assess your case and take all appropriate action to try to get your maintenance payments.

If you are an attachee, please continue to send payments under the Notice of Attachment if money is owing to the payor. If you have any questions about deductions, sign into your web account and send us a web message.

We understand this is a stressful time for all families in BC and be assured we are doing our best to address our clients’ needs.