Forgot your password

Use the Forgot Password feature to reset your password.

You will need to correctly answer one of your security questions. The answer is case sensitive, so you need to enter the answer the same way as when you first set up your security questions. You have 3 tries to answer your security questions correctly, after that your web account will be suspended.

If you can’t remember the answers to your security questions, try to answer them anyway. FMEP can’t tell you the answers to your security questions, but we can reactivate your web account if you do suspend it.

When changing your password the new one needs to have:

  • 8 to 50 characters
  • Both uppercase and lowercase letters
  • At least one number or special character (like !@ # $ %)