Our name and contact information are changing
In 2019, the BC Family Maintenance Agency (BCFMA) was established as a Crown agency and became responsible for the delivery of the Family Maintenance Enforcement Program (FMEP). Due to ongoing challenges throughout the pandemic, we were unable to fully transition our support services to reflect our new name. We are now ready to implement this change.
Effective September 28, 2023, all client correspondence and communications will be updated to BCFMA. Our new toll-free phone number is 1-866-557-2427. Our FMEP website will be moved to www.bcfma.ca.
BCFMA Celebrates 35 Years Helping Families
The BC Family Maintenance Agency (BCFMA) is pleased to celebrate 35 years of supporting B.C. families by providing a diverse range of services to help families achieve their best outcomes and future for their children.
BCFMA works to connect citizens to services such as justice, financial, social support and poverty reduction.
Since 1988, almost 336,000 parents have benefitted from BCFMA’s free service. In that time, BCFMA has managed more than 179,000 cases and distributed more than $5 billion to B.C. families.
In the upcoming months, BCFMA will release a mobile app and launch a new pilot program that will focus on reducing barriers that under-served and Indigenous parents may experience when accessing BCFMA.
To read more go to Separated families supported for 35 years | BC Gov News
Have you heard? We are the BC Family Maintenance Agency
The Family Maintenance Enforcement Program (FMEP) is now the BC Family Maintenance Agency (BCFMA). Our new name reflects our ongoing commitment to supporting families and communities in British Columbia by reducing child poverty and providing customer-focused services to citizens.
In the upcoming months, BCFMA will replace FMEP in our communications, correspondence and payments. Stay tuned for upcoming initiatives that will improve service accessibility, modernize technology, and create new community connections.
New Direct Deposit Option for Payors
If FMEP has a payment to return to a payor, the payor can now sign up for direct deposit to have the payment deposited into their bank account.
The advantages of direct deposit:
- Secure – there is no risk that a payment will be lost, stolen or damaged in the mail.
- Confidential – there is no cheque for someone to see how much money the payor got.
- Convenient – it eliminates the need for the payor to deposit the cheque.
To sign up for direct deposit, sign into My Account to find the direct deposit option; or call the FMEP client office.
Address change for Victoria locations
Just a reminder there are new box numbers for the Victoria Client Office and FMEP Payment Services. Any mail sent to the old addresses will no longer get to FMEP.
New Online Enrolment Application
Clients who want to enrol in FMEP now have the option to submit an Enrolment Application online, rather than mailing it in. Go to Who Can Enrol and Submitting an Application to find out more.