Getting a copy of your maintenance order or agreement
Recipients and payors can now get a copy of their order or agreement through the website.
Once signed in, look under ‘Payments’ and select ‘Orders or Agreements’ to see the list of orders or agreements that FMEP has on file for your case. You can view and print each order or agreement, or request a copy be sent to you by mail.
Optimized design for smart phones & tablets
We’ve made changes to improve your experience if you use a smart phone or tablet. The website will automatically adjust to fit the screen size of your device and provides for easier reading and navigation.
Changes to My Account
We’ve made some changes to My Account to make it easier to communicate with FMEP.
Include an attachment with a message
When sending a message to FMEP, you are now able to include an attachment with a message. Acceptable file formats are PDF, TIF, TIFF, BMP, JPG, JPEG or PNG. Now instead of mailing or faxing information to FMEP, sign in and you can send it through the website.
Receive an email when FMEP responds to your message
You will now receive an email whenever FMEP responds to your message. You still need to sign into your web account to see our response as we don’t include any case information in an email.
Added more forms and all forms are fillable PDFs
To see all forms available, sign in and go to ‘Request Forms’.
Payment options if there is a postal disruption
If you haven’t already done so, please sign up for direct deposit in order to receive your maintenance payments from FMEP.
If you aren’t already doing so, you will need to send your payments electronically to FMEP, using either:
If you still want to send your payments by cheque, payments can be couriered (at your expense) to:
Director of Maintenance Enforcement
203 – 865 Hornby Street
Vancouver, BC V6Z 2G3
Attachees (Notices of Attachment)
Continue to send payments by cheque for now. If there is a postal disruption, please sign into your web account to see the payment options available.
FMEP is working with the other reciprocating jurisdictions in Canada and internationally to ensure that recipients continue to receive their payments during a postal disruption.
Take a Tour of My Account
FMEP’s new website has launched. In addition to the new look, the overall design of the section with the FMEP case information has changed providing real-time information and making it easier to do case-related tasks.
To access a FMEP case you need to create a web account. Once you have a web account and if you have more than one case, you only have to sign in once to see all your cases.
Case workers in other maintenance enforcement programs need to contact their administrator to set up their web accounts.
Take a Tour of the new My Account section: