COVID-19 Frequently Asked Questions
Here are some commonly asked questions during the COVID-19 crisis.
General
Based on orders from the Provincial Health Officer, staffing levels have been significantly reduced in our FMEP client offices. Because of limited staff you will experience delays when: Your understanding and patience is greatly appreciated during this time.Why am I experiencing delays when contacting FMEP?
Recipients
We will continue to send you any payments that are received at FMEP. We will continue to send you any payments that are received from the other maintenance enforcement program.Will I continue to get payments? What if payments stop?
The payor is in another jurisdiction, will I still get payments?
Payors
You still are required to pay the amount owing under your order or agreement as FMEP does not have the authority to suspend or forgive your maintenance payments. We encourage you to work out a payment arrangement with the program. Go to Voluntary Payment Arrangement to find out more. A new process was recently launched for anyone wanting to change an order or agreement because of the impact of COVID-19. Go to the Family Justice website to find out more.I’m not able to send payments, what should I do?
I’ve been laid off, what will happen now?
Where can I get help changing my order or agreement?
Attachees
We continue to send the recipient any payments that are received at FMEP. If you are not already doing so, please send the Notice of Attachment payments using online banking. Go to Sending NOA Payments and see option 2.Are payments still owing under the Notice of Attachment?
How should payments be sent to FMEP?