After Sending an Application

Once your enrolment application is received by FMEP, an Enrolment Officer will:

  1. Review your enrolment application, open a case and contact you for further information.
  2. Send you an acknowledgement letter with a case number and PIN. You need these numbers to call FMEP, access InfoLine or add a case to your FMEP web account.
  3. Get a copy of your filed maintenance order or agreement from the court, if you didn’t provide one.
  4. Calculate the arrears owing, if any.
  5. Send both the recipient and payor Notices of Enrolment confirming their maintenance order or agreement is now enrolled in FMEP.
  6. Send the file to a FMEP client office where an Enforcement Officer will begin monitoring and enforcing the maintenance order or agreement.

It can take several weeks to enrol an order or longer if there are unusual circumstances or delays in getting the information we need to set up the case.

Asked to submit additional forms?

Download the List of Payments Received, PDF (172 KB) and Maintenance Payments Due, PDF (119 KB) Forms, complete both, then sign into your web account and send the forms with a web message.

Getting information about your case

The easiest way to contact us or get information about your case is to use the website or InfoLine.

Find Out More