Getting Started with the Program
When enrolment is complete, the recipient and payor receive Notices of Enrolment confirming the maintenance order or agreement is now enrolled in FMEP. The Notices:
- set out the amount of maintenance to be paid according to the maintenance order or agreement, including any arrears
- instruct the payor to send all future maintenance payments to FMEP
- remind the recipient to let us know if any payments are received directly from the payor
- provide the recipient and payor with the case number and their personal identification numbers (PIN)
There are booklets available for both the payor and recipient explaining all aspects of FMEP:
Communicating with FMEP
The FMEP website and InfoLine are the easiest ways to get case information and communicate with the program.
| Action | Website | InfoLine |
|---|---|---|
| Find out the most recent payment received and how much is owing in missed payments | ✔ | ✔ |
| Find out the next payment due | ✔ | |
| Get detailed payment information | ✔ | |
| View or download a payment statement | ✔ | |
| Request a payment statement be mailed | ✔ | |
| Check on enforcement action in place | ✔ | ✔ |
| Report a direct payment (recipient only) | ✔ | ✔ |
| Send and receive secure messages to/from FMEP | ✔ | |
| Add attachments to your secure messages | ✔ | |
| Request a callback from FMEP | ✔ | ✔ |
| Change an address and/or phone numbers | ✔ | |
| Sign up for direct deposit | ✔ |
The recipient and payor can also provide information by calling or writing the FMEP client office handling their case.